This Privacy Policy describes how TWI Logistics (the developer of this website) and TWI LOGISTICS USA, INC. collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read and understood the terms of this Privacy Policy.
1. Information We Collect
We collect several types of information from and about users of our website and services. This information may include personal data that identifies you as an individual, as well as non-personal aggregated data that does not directly identify you.
Personal Information. When you fill out a contact form, subscribe to a newsletter, request a quote, or otherwise interact with our website, we may collect information such as your full name, email address, telephone number, company name, job title, and the content of any messages you send to us.
Usage Data. We automatically collect certain information when you access our website, including your IP address, browser type and version, operating system, referring URLs, pages you view, the date and time of your visit, the time spent on each page, and other diagnostic data.
Cookies and Tracking Technologies. Our website may use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze trends, administer the website, and gather demographic information. You can control the use of cookies through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our website and services
- To respond to your inquiries, comments, or questions
- To send you administrative information, including updates to our terms, policies, and service changes
- To improve our website, services, and user experience through analytics and research
- To detect, prevent, and address technical issues, fraud, and unauthorized activities
- To comply with legal obligations and enforce our agreements
- To send marketing and promotional communications, where you have consented to receive such communications
- To process transactions and manage accounts for clients who engage our services
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area, our legal basis for collecting and using your personal information depends on the specific context in which we collect it. We may process your personal data under the following legal bases:
- Consent. You have given us explicit permission to process your personal data for one or more specific purposes.
- Contractual Necessity. Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legal Obligation. Processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate Interests. Processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
4. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Service Providers. We may share your data with trusted third-party vendors who perform services on our behalf, such as web hosting, email delivery, analytics, payment processing, and customer relationship management. These providers are contractually bound to protect your data and use it only for the purposes we specify.
- Legal Requirements. We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
- Business Transfers. In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or control of your personal data.
- Protection of Rights. We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others, including fraud prevention and credit risk reduction.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and as otherwise needed for legitimate business purposes.
Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our services, or we are legally obligated to retain this data for longer periods.
6. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and employee training on data protection practices.
However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access. You have the right to request a copy of the personal data we hold about you.
- Correction. You have the right to request that we correct any inaccurate or incomplete personal data.
- Deletion. You have the right to request that we delete your personal data, subject to certain exceptions.
- Restriction. You have the right to request that we restrict the processing of your personal data under certain circumstances.
- Portability. You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Objection. You have the right to object to our processing of your personal data, including for direct marketing purposes.
- Withdrawal of Consent. If we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided in Section 12 of this policy. We will respond to your request within the timeframe required by applicable law.
8. International Data Transfers
Your information may be transferred to and maintained on servers located outside your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.
We take appropriate safeguards to ensure that your personal data receives an adequate level of protection regardless of where it is processed, including through the use of Standard Contractual Clauses or other lawful transfer mechanisms where required.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data without parental consent, we take steps to remove that information and terminate the corresponding account. If you believe that a child has provided us with personal data, please contact us immediately.
10. California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act provides you with additional rights regarding your personal information. California consumers have the right to:
- Request disclosure of the categories and specific pieces of personal information we have collected about you
- Request deletion of personal information we have collected from you, subject to certain exceptions
- Opt out of the sale of your personal information -- we do not sell personal information as defined by the CCPA
- Not be discriminated against for exercising any of your CCPA rights
To exercise any of these rights, please submit a verifiable consumer request to us using the contact details in Section 12. We will confirm receipt of your request within 10 business days and respond substantively within 45 days.
11. Cookies Policy
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit a website. We use the following types of cookies:
- Essential Cookies. These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.
- Analytics Cookies. These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our website performance and user experience.
- Preference Cookies. These cookies allow our website to remember choices you make, such as your preferred language or region, to provide a more personalized experience.
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Organization: TWI LOGISTICS USA, INC.
Developer: TWI Logistics
Address: 6425 Montessouri St Ste 200, Las Vegas, NV 89113-1187, United States
Email: serve@twilogistics.hair
Phone: +1 (254) 845-9875
13. Changes to This Privacy Policy
We reserve the right to update or change our Privacy Policy at any time. When we make material changes, we will revise the last updated date at the top of this page and post the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Your continued use of our website and services after any modifications to this Privacy Policy will constitute your acknowledgment of the changes and your consent to abide by and be bound by the updated policy.